By Leonie Burt
When people discover that I am studying to become a social worker, a ritual response is triggered. Eyes widen and brows raise. I’m told “You’re mad for doing that!”, and “I don’t know how you plan to manage!”. Well, it would seem that apparently – neither do I. The very notion that social workers do indeed ‘manage’ the stressful and emotionally-charged conditions of practice is debatable; especially when one steps back and looks at the pattern of ‘burnout’ and ‘compassion fatigue’ quickly becoming a tradition of practice.
Social workers regularly advocate for the robust and deliberate practice of self-care. We argue tirelessly that you ‘can’t pour from an empty cup’, and institutions of learning, workplaces and professional statements of competency alike stress the importance of safeguarding our mental health. ANZASW notably describes a competent social worker as one who “recognises the limits of the social workers’ roles, functions and skills and practices appropriate self-care in order to maintain safe competent practice” (p.10, 2014). Within this, social workers are encouraged to remember that neglecting our wellbeing (mental; social; emotional or otherwise) is to do a disservice to our families and clients. Relevantly here is the growing body of research which illustrates a strong link between practitioners’ levels of mental health and wellness, and our capacity to have empathy for our clients (Gerdes & Segal, 2011). With empathy being fundamental to our work, being engaged in practice should not see this capacity held hostage by a stressful environment. Students and social workers appear to recognise that self-care is vital for us as practitioners and as humans. Yet, burnout rates manage to prevail.
Anecdotal accounts and reviews of literature both strongly suggest that burnout is a lived reality for many social workers (Kim & Stoner, 2008). Practitioners often casually cite the high turnover rates that are typical of statutory social work. We see this stress and burnout take form in the lives of workers in a multitude of ways. Both vicarious and secondary trauma are named as potential outcomes of our work, which can (and does) involve hearing graphic, emotional and confronting details of client’s traumatic experiences. This might be particularly pertinent for work around child protective practice and domestic violence, where abuse is disclosed to workers. This comes as no surprise – we work alongside families during some of the hardest and darkest times of their lives. But, being emotionally affected by these stories is characteristic of good social work – compassion is categorically our strength.
But burnout isn’t the
natural or inevitable product of working with people and emotions, nor should
that notion be upheld as a norm in practice. Just as empathy is an essential
quality for social work, burning out of this empathy is not ‘part and parcel’
of our work. Rather, we frequently take steps to protect and enhance this
capacity. But we shouldn’t lose sight of the factors (beyond the emotional)
which contribute to our experience of social worker burnout.
I refer here to the neoliberal political movement, and how this has shaped the social work practice environment. In brief, working in a context which rewards outputs and measurable efficiency creates immense strain for workers, whose work with families can hardly be quantified. These conditions also involve complex cases, demanding workloads and strictly limited time, funding and resources. As a result, maintaining a high level of wellbeing is a pressing challenge for social workers. There are a variety of resources and publications which make suggestions about how we might cope with stressful conditions, and develop self-care strategies. Although these recommendations are usually legitimate and useful, the notion that burnout is a normal experience for social workers should by no means go unchallenged.
Here, we need to evaluate how we talk and think about social worker burnout. This centrally involves social workers resisting the notion that burnout and forms of compassion fatigue are ‘normal’ or traditional experiences. This might mean questioning how well organisations support meaningful self-care, for instance through offering regular, quality supervision. Resilience is not defined by a social worker’s ability to adapt to unsupportive working environments. Nonetheless; this is easier said than done.
It is my hope here that social workers do not simply resign to being traumatised and emotionally exhausted by social work. We can’t regard these experiences as natural, or as some kind of trade-off for having a career that we’re passionate about. Perhaps we may consider challenging the discourse around self-care by being critical about how we’re encouraged to cope. For some, these suggested self-care plans can be somewhat formulaic; especially for students embarking on placements or preparing to enter the world of practice. Safeguarding our mental health is a complex task which cannot be tended to by a generic or overly simple self-care plan. Our mental health as social workers has to remain a central priority of our practice. Let us be brave and challenge any notion that burnout is a rite of passage in the world of social work and support one another on this journey.
References
Aguilar, C. (2016, June 14). 10 Tips to Redefining Your Self-Care [Blogpost]. Retrieved from https://www.socialworkhelper.com/2016/06/14/10-tips-redefining-self-care/
Aotearoa New Zealand Association of Social Workers. (2014). ANZASW code of ethics: Ko te tauaki tikanga. Christchurch, New Zealand: ANZASW National Office.
Beer, O., & Asthana, S. (2016). How stress impacts social workers – and how they’re trying to cope – Community Care. Retrieved from https://www.communitycare.co.uk/2016/09/28/stress-impacts-social-workers-theyre-trying-cope/
Fogel, A. (2015). Effective Ways Social Workers Respond to Secondary Trauma (Masters). St. Catherine University. Read here
Gerdes,
K. E., & Segal, E. (2011). Importance of empathy for social work practice:
Integrating new science. Social Work,
56(2), 141-148.
Kim, H., & Stoner, M. (2008). Burnout and turnover intention among social workers: Effects of role stress, job autonomy and social support. Administration in Social work, 32(3), 5-25.
Kimes, A. (2016). Burnout Rates Among Social Workers: A Systematic Review and Synthesis (Masters). California State University. Read here